Terms & Conditions
The Terms and Conditions shall govern all orders placed with Canadian Salvaged Timber Corp. c/o/b as “Canadian Salvaged Timber”, also referred to as the “Seller”. The customer or client, also referred to herein as the “Buyer”, agrees to these Terms and Conditions by virtue of his or her agreement to the placement of a sales order with the Seller through any manner or medium (including, without limitation, online sales, phone orders or on-site retail sales).
All orders are final. Any requests for cancellation or changes to a stocked or standard order (see Returns and Exchanges), including, without limitation to, changes in quantity or other requests, must be delivered in writing by the Buyer to the Seller, before the item is shipped. No exceptions can be made.
- Returns and Exchanges
Canadian Salvaged Timber will not accept any returned items without written pre-authorization, to be provided by the Seller.
All our products cannot be returned for a refund or an exchange if the product has been exposed to usages.The item must be in the original packaging and must be in the same condition in which it was received.
Items returned after delivery must occur no later than one (1) week from the date of delivery, and are subject to a full, satisfactory inspection of the goods by the Seller. Such returns carry a minimum restocking fee which shall be equal to 25% of the net value of the items being returned, plus shipping, handling, duties, foreign tariffs and/or inspection fees, and any other associated costs, as applicable. All such costs and associated fees are the responsibility of the Buyer and shall be paid within five (5) business days. Gift cards are non-refundable. To complete your return, we require a receipt or proof of purchase.
- Refused or Undeliverable Packages
Packages that are returned to us for any of the following reasons are subject to shipping and return charges.
- Packages that are undeliverable and returned to us due to an incorrect address.
- Packages returned after 3 failed delivery attempts or unclaimed at the local delivery facility.
- Packages that are refused or returned to sender.
To avoid these charges, please double check your address.
Please contact us immediately via e-mail if you need to alter your order. We will certainly do our best to accommodate; however, if your order has already been processed for shipment, we will not be able to make any changes.
- Ordering Errors
It is the responsibility of the customer to submit their orders correctly. We understand that mistakes can happen and we will certainly do our best to resolve any issues; however, we cannot guarantee that the correction will be successfully made before it ships.
Common customer errors include: incorrect or transposed addresses, selecting the wrong item, color, or size, and duplicate orders. Please double check your order carefully before submitting. If after you have submitted the order, you need to make a correction, please contact us immediately via email.